Eligibility & Training Specialist (Transit Services)

Summary

The Region of Waterloo is seeking an Eligibility & Training Specialist for its Transit Services department. This role involves developing and delivering public education and training programs for conventional and specialized transit services, promoting services to new registrants and community agencies, and processing applications to determine eligibility for specialized transit. The specialist will also handle customer complaints, conduct sensitivity training for transit operators, and maintain client databases and program statistics. The position requires a 2-year diploma/degree in Therapeutic Recreation, Social Services, or equivalent, plus 3 years of experience working with individuals with disabilities, along with strong communication, organizational, and computer skills. The role involves occasional travel and requires a Police Vulnerable Sector Check.